E-Dealer Solutions and Jennifer Suzuki have conducted many training sessions for our Internet team. Her training is concise, pertinent, and relevant. She brings enthusiasm and excitement to our team each time she has trained. Our internet team of 41 is varied by ability, selling skills, and brand of car they sell and Jennifer always finds a way to engage them all. I am very pleased with the results we receive.

Jennifer has worked to consistently help us increase our Internet sales through team training for many years. We were ranked by Wards Dealer Business since 2005, consistently. We have increased our Internet sales by 12-18% each year, and command 35-40% of overall dealership sales from Internet Activity."

Wayne Ussery, Director of Internet Marketing
Jim Ellis Automotive Dealerships

e-Dealer Solutions has helped our internet operations is a big way. The workshops have helped us implement a plan that has allowed our department to strive for goals that used to be seen as unachievable. The Trainer’s knowledge of the car business from the internet perspective is second to none in my mind. Our team implements phone calls that focus on selling themselves first rather than getting trapped in “price” conversations every time. We have seen a considerable difference in how many returned calls we get back now too!"

Brent Gardner, Internet Director
Central Valley Automotive Group

We started working with e-Dealer Solutions in early 2007 and within 30 days our internet sales increased over 200%. The tools and knowledge were a necessity in growing our department. E-Dealer Solutions implements a process that is absolutely essential for the success of any internet department. We continue to be a major player in our area and it's 2010. Thank you EDS!"

Steve Saint, Certified Internet Sales Manager
Saturn, Hummer and Saab of Pleasanton

I have been in Internet sales for roughly 2 years now and I was averaging about 12-15 cars per month. Yes, I was an average salesman but I didn't realize it. Like others I blamed the quality of the leads for my performance. I realized, after attending an e-Dealer Solutions training, it wasn't the quality of the leads that was affecting my performance; it was my performance affecting my performance.

e-Dealer Solutions implemented some ideas that even though sound simplistic by nature, were in fact, genius. Creating the atmosphere of the Internet dept. being more of a VIP dept. and making the customer feel like a VIP was a step in the right direction. I'm sure when celebrities go car shopping, their salesperson has the car pulled out and ready for them before they arrive. Why not treat your customer the same way? Having the car gassed, washed and ready in fact helps create excitement for the customer. As soon as they pull into the lot and see the car, their reaction as "there's my car" which is a lot better than having the customer stand around waiting as their salesperson tries to find the car.

The other crime I was guilty of was giving up on a customer with in the first 30 days if they never responded. A lot of customers who buy on line are doing research and are not ready to commit until they have all the facts. I have actually sold cars to people who have waited 60 to 90 days to respond to me and the reason they tell me they responded was simple, because I kept my name out there. When other dealerships gave up on the customer and quit sending them e-mails, I was still doing it so when they were ready to buy, guess who they came to see?

To me, e Dealer Solutions, offers a lot to those who are willing to listen and realize that they need to change in order to take their sales and income to the next level."

Alan Goodall, Internet Manager
Huntington Beach Chrysler Jeep

Toyota of Bowie was selling 45 units monthly through the Internet department until attending a great workshop from the professionals at E-Dealer Solutions.
We realized instant success in setting appointments, having a higher success rate in posted appointments, and a higher closing ratio. The first weekend after the class, we scheduled 16 appointments, ten of whom showed, and 6 who purchased. About one-half of the appointments we now set without ever discussing price.

In less than two weeks, we have sold and delivered 25 vehicles already, and have taken deposits on 3 more. We are sure to hit close to 60 units this month, with
a great thanks to E-Dealer Solutions help.

I will definitely recommend E-Dealer Solutions to any dealership looking to take its Internet department to the next level."

Mark Erbling, Director of Sales
Toyota & Scion of Bowie

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