Retail Incoming Phone Call Training
Salespeople will learn the skills necessary to enable an effective call that sets the appointment. Your team will learn to sell themselves and the value they provide along with gaining strong commitment to themselves as well as to the appointment. You will see improvement in better control on the phone, a more engaging conversation, professionalism and an increase in showed appointments.

Department Manager Coaching (aka Internet Director)
We will coach your leader on how to effectively structure and manage the Internet Department team through process, benchmarks, reports and effective training as well as ongoing meetings.

Phone Coaching
This option allows your internet team to schedule phone time with one of our Trainer’s to address concerns, role-play phone calls and objections as well as strengthen the foundation EDS previously implemented in your store.

Remote Management
EDS representatives will log in to your lead management tool to assess the present processes, communications, and usage. In addition, EDS will log in to your call tracking program to listen to incoming calls and evaluate salespeople’s performance. An evaluation report for both areas will be created to inform your management on each internet manager’s successes and opportunities for improved results. This ensures ongoing success and prevents problems from reoccurring.

Executive Management Coaching
We will coach your management team on internet department expectations, tips for success, benchmarks, reporting, essential products as well as effective website components, new technologies, and all of your internet marketing strategies. We will do market research to show your team the opportunities that exist and how you will leverage your online presence to maintain your brand awareness and equity as well as increase your competitive advantages.

Internet Department Analysis
If you are unsure how your Internet Department is performing, we will come in and do a thorough evaluation and analysis of present processes and approaches. We watch daily operations, assess email and voicemail communications as well as listen to actual phone calls. We organize a complete summary of each person as well as review the opportunities for ongoing success.

Bike, Boat, ATV Sales Training
We have all of the above courses designed specifically for the motor sports industry!

We have hired the best training and development company in the industry to help us create our courses. The company we use even trains the ASTD (American Society for Training & Development) which is the industry benchmark for excellence. We believe in quality standards in everything that we do.