Converting The Internet Shopper To A Dealership Buyer!

Sales Training System For Automotive Retailers

Call: 800.625.1590 For Pricing and Ordering information

Includes:

• 4 DVD Discs with six chapters
  
  
• Over 3 hours of training content
  
  
• Pause and Play: Combination of visual and audio learning
  
  
• 4 training manuals to utilize with the videos
  
  
• Inbound and outbound phone call guides
  
  
• Voicemail guides
  
  
• Email templates
  
  
• Examples of the phone call and setting the appointment
  
  

Monthly Maintenance Package Includes:

• Video webinars for salespeople and managers
  
  
• Online tests
  
  
• Updates on call guides, voicemails and email templates
  
  
• Reviews on CRM process and recommendations
  
  
• Reviews on Call Tracking and recommendations
  
  

Ala Carte Add-Ons:

• 10 Training Manuals
  
  
• Online Tests
  
  
• Additional Users
  
  

Objectives:

Through viewing the DVDs...

Sales Managers will:

• Understand the strategy of a dealership's Internet Sales Process to provide prospective customers with a streamlined and personalized car-buying experience.
  
  
• Learn how to utilize CRM reporting and statistics to monitor and mentor internet salespeople in career and sales growth.

Salespeople will:

• Learn how to utilize effective communication strategies with a variety of leads and prospective customers.
  
  
• Learn how to use CRM systems to set goals and benchmarks for personal sales goals as well as organize frequent, persistent, and effective communication with prospective customers.
  
  
• Understand how to build rapport and relationships so prospective customers understand their value and the value of their dealership in the car-buying process.

Dealerships will:

• Recognize opportunities that exist for improved sales and customer experience through effective use of the Internet Sales Process.
  
  
• Be able to offer sales managers and salespeople the tools to create an enhanced prospective customer experience to increase sales.
  
  

Goals of Training

• Convert more phone and internet opportunities into showroom appointments that show on time!
  
  
• Establish guidelines for effective communication with internet customers.
  
  
• Use outlines, call guides, and frequent communication practices to convert email leads into phone call contacts and on-site appointments that show on time.
  
  
• Reach prospective customers using effective phone calls, voicemails, and emails as well as provide a unique and value-added on-time appointment.
  
  
• Lock down a concrete follow up plan.